Refund policy
Return & Refund Policy
At AmberArt, we are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging.
Return Process
- Initiate a Return: To start a return, please contact our customer service team at support@amberarthub.com with your order number and reason for return.
- Ship Your Item: After your return request is approved, we will provide you with a return shipping address. Please securely package your item and send it back to us.
- Inspection and Approval: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
Refunds
If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within a certain number of days, depending on your card issuer's policies.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
Exchanges
If you need to exchange an item for a different size or color, please contact us at support@amberarthub.com. Exchanges are subject to product availability. If the item is not available, we will offer you a refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@amberarthub.com with details of the product and the defect. We will provide a replacement or a refund, depending on your preference.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at: Email: support@amberarthub.com
Thank you for shopping with AmberArt. We appreciate your business and are committed to ensuring your satisfaction.
